Refunds

Right of withdrawal

You have the right to withdraw from this contract within 30 calendar days without justification.

The withdrawal period will expire 30 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at PuroEGO (Avda. Juan Carlos I Rey de España, 6, Villarejo de Salvanés, 918317590, atencionalcliente@puroego.es) of your decision to withdraw from the contract through an unequivocal statement. You can use the model withdrawal form below, although its use is not mandatory.

For the attention of PuroEGO, Avda Juan Carlos I Rey de España, 6, Villarejo de Salvanés, 918317590, atencionalcliente@puroego.es

- I hereby inform you that I am withdrawing from my contract of sale of the following property

- Order

- Name of the consumer and user or of the consumers and users

- Address of the consumer and user or of consumers and users

- Signature of the consumer and user or of consumers and users (only if this form is submitted on paper)

- Date

You also have the option to electronically fill out and send the model withdrawal form or any other unequivocal statement through our website www.puroego.com. If you use this option, we will notify you without delay in a durable medium (for example, email) of the receipt of such withdrawal

To comply with the withdrawal period, it is sufficient for the communication regarding the exercise by you of this right to be sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, (discounting the shipping costs, as long as the return is not made at one of the brand’s physical points of sale, excluding the centers of El Corte Inglés) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make a refund using the same payment method employed by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.

We may retain the refund until we have received the goods, or until you have presented proof of return of the goods, depending on which condition is met first..

You must communicate to us, without any undue delay and, in any case, no later than within 14 calendar days from the date when you send your communication, your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired.

You will only be responsible for the decrease in value of the goods resulting from any form of handling other than that considered necessary to establish the nature, characteristics and operation of the goods.

How to handle a return

In-store returns: You can return the items purchased at PuroEGO.com at any PuroEGO store (except Corner El Corte Inglés) at no additional cost. Customers who have chosen in-store pickup as the shipping method will only be able to return their items at the same store where they picked it up.

Returns by courier company
: Follow these steps if you want to request a pickup:  


1-Go to your customer account and select the order you want to return.

2-Check the box(es) corresponding to the garment(s) to be returned. For the purposes provided for in the Consolidated Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 of November 16, it will be considered a document of withdrawal.

3-Place the items to be returned in the original shipping box and close it.

4-Our customer service department will manage the collection with our courier company to collect the garments to be returned as soon as possible.

5-Deliver the box or envelope to the SEUR operator who will collect the package.

*The cost of the collection will be €3.95 (Spain) or €5.95 (Balearic Islands and Portugal) to be deducted from the amount to be returned.
** In other countries, the shipment of the goods to be returned will be managed by the customer.  

Returns of defective products

In the event that, exceptionally, you received a defective or incorrect product, the process is the same as if it were a return, with the difference that PuroEgo will refund the amount of the product and the shipping costs. Check the "defective product" box for reason of return.

You should also contact our Customer Service at atencionalcliente@puroego.es if you have any questions.


CHANGES POLICY

At PuroEgo we are concerned about the satisfaction of our customers, which is why we always try to facilitate the purchasing process they carry out at www.puroego.com

If you have received your order but wish to make a change of size or product, you can go to any of our shops (except Corner El Corte Inglés) and you can do so as long as it is a product of equal or greater value.

You can also return the product and place a new order on our website.

Returns of underwear will not be accepted if the plastic seal included in the packaging is broken.


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