How can I find out the status of my order?

Go to www.puroego.com with your username and password and click on the section "My Account" and then go to "My Orders". You will find information on the status of your order. However, if you have any questions, please contact our Customer Service (91 831 75 90 from M-F from 8:30am to 6:30pm: atencionalcliente@puroego.es)


How can I return an item purchased on PuroEGO.com?

You have the right to withdraw from this contract within 30 calendar days without having to justify yourself.

The withdrawal period will expire 30 calendar days from the day on which you or a third party other than the carrier, as indicated by you, has acquired material possession of the last of these goods.

To exercise the right of withdrawal, you must make an unequivocal statement on the returns form accessible from your customer account.

In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the corresponding deadline.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least costly method of ordinary delivery that we offer) without any undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any expense as a result of the refund.

We may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever is the earlier.

You must return the goods to us without undue delay and in any event no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired.

You shall only be liable for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Returns are FREE in shop.

Please consult the REFUNDS for more information.

How will I receive the amount of a return?

The amount will be refunded by the same method of payment you used to make your purchase.

Please see the sectionREFUNDS  for more information.

How can I change a product or a size?

If you have received your order but would like to change your size or product, you can go to any of our shops (except Corner El Corte Inglés) and you can do so as long as it is a product of the same or greater size.

You can also return the product and place a new order on our website.


What do I do if I receive a faulty or incorrect item?

In the event that, exceptionally, you have received a defective or incorrect product, the process is the same as if it were a return, with the difference that PuroEGO will refund the amount of the product and the shipping costs. However, please contact our Customer Service Department (91 831 75 90 from M-F from 8:30am to 6:30pm or email: atencionalcliente@puroego.es ) if you have any questions.

How can I receive my order?

You can choose between home delivery or collection from any of our shops (except Corner El Corte Inglés):


- Delivery to shop (Spain)
Between 5-10 days. FREE


- Home delivery (Spain)
Between 48 and 72 hours (working days). Shipping costs: 3.95 € VAT included. Free from 50 € in Spain.


- Balearic Islands:
Between 48 and 72 hours (working days). Shipping costs: 5.95 ? VAT included.


How do I contact Customer Service?

You can fill in the form you will find by clicking on "Contact", send an e-mail to atencionalcliente@puroego.es or call us on 91 831 75 90. Our customer service hours are Monday to Friday from 9am to 6pm. (Spanish mainland time zone). We will be happy to assist you.

Where can I buy online?

You can buy on the web all over the Peninsula and the Balearic Islands, and Portugal. For any other place please contact customer service (atencionalcliente@puroego.es)

Can I modify or cancel my order?

Once your order has been confirmed, we cannot cancel or modify the order. You can return unwanted items by following the return instructions completely free of charge or place a new order if you wish to add more items to your purchase.

How can I pay for my purchases at PuroEGO.com?

You can pay for your online purchases with Visa, Visa Electron and MasterCard. You can also pay via PayPal or by bank transfer.

What languages is PuroEGO.com available in?

PuroEGO.com is available in Spanish and English

Do I need to register on PuroEGO.com to make a purchase?

It is not necessary to buy as a guest but we recommend registration for the advantages of ease, convenience and customization of the sale.

How can I change my registration details?

Just go to My Account and click on the My Details tab.

Can I cancel my registration as a PuroEGO user?

Yes, to unsubscribe send an email to atenciónalcliente@puroego.com

How can I recover my password?

In the login window you can click on Recover my password.

How do I contact Customer Service?

You can fill in the form on the Contact Us page, send an e-mail to atencionalcliente@puroego.es or call 91 831 75 90. Our customer service hours (working days) are: Monday to Friday from 9am to 6pm. (Spanish mainland time zone).

Is it safe to buy through PuroEGO.com?

PuroEGO.com guarantees that it will treat the data corresponding to the means of payment used with total security and confidentiality. The details of the card used for payment are transmitted in SSL encrypted form. This solution guarantees the secrecy of communication through a dialogue with encryption keys.

Can I ask for an invoice?

If you wish to request an invoice, please contact our customer service department: atencionalcliente@puroego.es


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