Enter www.puroego.com with your username and password and click on the "My account" section and then enter "My Orders". You will find information about the state in which it is located.
However, if you have any questions, contact our Customer Service ( 91 831 75 90 from LV from 8:30 a.m. to 6:30 p.m.-email: atencionalcliente@puroego.es)

Right of withdrawal

You have the right to withdraw from this contract within a period of 30 calendar days without the need for justification.

The withdrawal period will expire 30 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must make your decision to withdraw from the contract through an unequivocal declaration through the returns form that you can access from your customer account.
To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

You must return it to us, without any undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Returns are FREE in store.

Please see the RETURNS section for more information.

The amount will be refunded using the same payment method in which you made your purchase.

Please see the RETURNS section for more information.

If you have received your order but want to make a size or product change, you can go to any of our stores (except Corner El Corte Inglés) and you can do so as long as it is a product of equal or greater value.

You can also return the product and place a new order on our website.

In the event that, exceptionally, you have received a defective or incorrect product, the process is the same as if it were a return with the difference that PuroEGO will refund the amount of the product and the shipping costs. However, please contact our Customer Service ( 91 831 75 90 from LV from 8:30 a.m. to 6:30 p.m. or email: atencionalcliente@puroego.es ) if you have any questions.

You can choose between home delivery, delivery to a SEUR collection point or collection at any of our stores (except Corner El Corte Inglés). Shipping costs and approximate delivery times are as follows:

- Shipping to store (Spain)
Between 5-10 days. GRATUITOUS

- Home delivery (Spain)
Between 48 and 72 hours (working days). Shipping costs: €3.95 VAT included. Free from €50.

- Balearic Islands:
Between 48 to 72 hours (working days). Shipping costs: €5.95 VAT included.

You can fill out the form that you will find by clicking on " Contact ", send an e-mail to atencionalcliente@puroego.es or call us at 91 831 75 90 . Our customer service hours are Monday to Friday from 9 a.m. to 6 p.m. (Spanish peninsular time zone). We will be happy to assist you.

You can buy online throughout the Peninsula and the Balearic Islands. For any other location, contact customer service ( atencionalcliente@puroego.es )

Once your order has been confirmed, we cannot cancel or modify the order. You can return unwanted items by following the return instructions completely free of charge or place a new order if you wanted to add more items to your purchase.

You can pay for your online purchases with Visa, Visa Electron and MasterCard cards. You can also pay through PayPal or by bank transfer.

It is available in Spanish and English

It is not necessary, you can buy as a guest, but we recommend registering for the advantages of ease, comfort and personalization of the sale.

Simply log into My Account and click on “View Addresses” in the Account Details block. Once there you can add or modify addresses.

Yes, to unsubscribe send us an email to atencionalcliente@puroego.com

In the identification window you can click Recover my password.

You can fill out the form on the Contact page, send an e-mail to atencionalcliente@puroego.es or call 91 831 75 90 , our customer service hours (weekdays): Monday to Friday from 9 a.m. to 6 p.m. (Spanish peninsular time zone).

You can pay for your online purchases with Visa, Visa Electron and MasterCard cards. You can also pay through PayPal or by bank transfer

PuroEGO.com guarantees that it will treat the data corresponding to the payment method used with total security and confidentiality. The card data used for payment is transmitted in SSL encrypted form. This solution guarantees the secrecy of communication through a dialogue with encryption keys.

If you wish to request an invoice, request it from our customer service department: atencionalcliente@puroego.es

Products purchased at pureego.com are not subject to changes.

You can also return the product and place a new order on our website.