The purchasing process at PuroEGO.com is very easy and intuitive. You can browse through our online catalogue, looking at the different product categories we have and adding your favourite products to your shopping basket, which you can access at any time as it appears at the top right of the page.
How can I add a product to the shopping cart?
It is very simple, select the size and colour of the product and then click on the ADD TO CART button and on the next screen you will see a summary of your purchase. You can continue adding products or click on PROCESS ORDER to start shopping.
How do I place an order at PuroEGO?
It is a very quick and simple process.
Once you have registered, you only have to give us your address and the method of delivery (home delivery or shop delivery)
Finally, choose the payment method you prefer
- Secure credit card payment
- Payment with Paypal
- Bank transfer
When the payment is made, you will receive an email with your order confirmation.
If you have any questions, please contact our Customer Service (firstname.lastname@example.org - 630 93 13 76 from Monday to Friday from 8.30am to 6pm)
How can I find out the status of my order?
Go to www.puroego.com with your username and password and click on the section "My Account" and then go to "My Orders". You will find information on the status of your order. However, if you have any questions, please contact our Customer Service (91 831 75 90 from M-F from 8:30am to 6:30pm: email@example.com)
How can I return an item purchased on PuroEGO.com?
You have the right to withdraw from this contract within 30 calendar days without having to justify yourself.
The withdrawal period will expire 30 calendar days from the day on which you or a third party other than the carrier, as indicated by you, has acquired material possession of the last of these goods.
To exercise the right of withdrawal, you must make an unequivocal statement on the returns form accessible from your customer account.
In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the corresponding deadline.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least costly method of ordinary delivery that we offer) without any undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any expense as a result of the refund.
We may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever is the earlier.
You must return the goods to us without undue delay and in any event no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired.
You shall only be liable for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Returns are FREE in shop.
Please consult the REFUNDS for more information.
How will I receive the amount of a return?
The amount will be refunded by the same method of payment you used to make your purchase.
Please see the sectionREFUNDS for more information.
How can I change a product or a size?
If you have received your order but would like to change your size or product, you can go to any of our shops (except Corner El Corte Inglés) and you can do so as long as it is a product of the same or greater size.
You can also return the product and place a new order on our website.
What do I do if I receive a faulty or incorrect item?
In the event that, exceptionally, you have received a defective or incorrect product, the process is the same as if it were a return, with the difference that PuroEGO will refund the amount of the product and the shipping costs. However, please contact our Customer Service Department (91 831 75 90 from M-F from 8:30am to 6:30pm or email: firstname.lastname@example.org ) if you have any questions.
How can I receive my order?
You can choose between home delivery or collection from any of our shops (except Corner El Corte Inglés):
- Delivery to shop (Spain)
Between 5-10 days. FREE
- Home delivery (Spain)
Between 48 and 72 hours (working days). Shipping costs: 3.95 € VAT included. Free from 50 € in Spain.
- Balearic Islands:
Between 48 and 72 hours (working days). Shipping costs: 5.95 ? VAT included.
How do I contact Customer Service?
You can fill in the form you will find by clicking on "Contact", send an e-mail to email@example.com or call us on 91 831 75 90. Our customer service hours are Monday to Friday from 9am to 6pm. (Spanish mainland time zone). We will be happy to assist you.
Where can I buy online?
You can buy on the web all over the Peninsula and the Balearic Islands, and Portugal. For any other place please contact customer service (firstname.lastname@example.org)
Can I modify or cancel my order?
Once your order has been confirmed, we cannot cancel or modify the order. You can return unwanted items by following the return instructions completely free of charge or place a new order if you wish to add more items to your purchase.
How can I pay for my purchases at PuroEGO.com?
You can pay for your online purchases with Visa, Visa Electron and MasterCard. You can also pay via PayPal or by bank transfer.
What languages is PuroEGO.com available in?
PuroEGO.com is available in Spanish and English
Do I need to register on PuroEGO.com to make a purchase?
It is not necessary to buy as a guest but we recommend registration for the advantages of ease, convenience and customization of the sale.
How can I change my registration details?
Just go to My Account and click on the My Details tab.
Can I cancel my registration as a PuroEGO user?
Yes, to unsubscribe send an email to atenciónalcliente@puroego.com
How can I recover my password?
In the login window you can click on Recover my password.
How do I contact Customer Service?
You can fill in the form on the Contact Us page, send an e-mail to email@example.com or call 91 831 75 90. Our customer service hours (working days) are: Monday to Friday from 9am to 6pm. (Spanish mainland time zone).
Is it safe to buy through PuroEGO.com?
PuroEGO.com guarantees that it will treat the data corresponding to the means of payment used with total security and confidentiality. The details of the card used for payment are transmitted in SSL encrypted form. This solution guarantees the secrecy of communication through a dialogue with encryption keys.
Can I ask for an invoice?
If you wish to request an invoice, please contact our customer service department: firstname.lastname@example.org
How can I change a product?
Products purchased on puroego.com are not subject to exchange.
You can also return the product and place a new order on our website.
At PuroEGO we want you to have an excellent shopping experience so we offer you several shipping options. You can choose between home delivery or collection from any of our shops (except Corner El Corte Inglés).
The shipping costs and approximate delivery times are as follows::
- Shop delivery (Spain): Between 5-10 days (working days). FREE
- Home delivery (Spain): Between 48/72 hours (working days). Shipping costs: 3,95€ VAT included. Free from €50.
- Home delivery (Portugal): Between 48/72 hours (working days). Shipping costs: 5,95€ VAT included. Free from €100.
- Home delivery (Balearic Islands): Between 48 /72 hours (working days). Shipping costs: 5.95€ VAT included. Free from €100.
- Delivery to collection point (Spain): Between 4/5 days (working days). Shipping costs: 2,95€ VAT included. Free for orders over €50.
- Delivery to collection point (Portugal): Between 4/5 days (working days). Shipping costs: 4,95€ VAT included. Free from €100.
- Delivery to collection point (Belgium, France, Luxembourg and the Netherlands): Between 5/7 days (working days). Shipping costs: 6,95€ VAT included. Free from €100.
- For shipping prices in other countries click here.
During the period of special promotions, the delivery time may be longer than usual.
Delivery times of the products of guest brands may suffer delays in their delivery time because they are supplied by logistic centres outside the control of PuroEGO.
Both for shop delivery and for home delivery it will be necessary for the recipient to sign the delivery note or document justifying the delivery of the product.
The signature on the delivery note does not imply conformity and only serves as proof that the delivery has taken place. It does not therefore affect your contractual rights or imply conformity with a product in poor condition.
If you have any problem with the delivery or the goods (damaged product, missing or lost product, opened goods...) please contact our Customer Service immediately (91 831 75 90; e-mail:email@example.com )
Please note that the signature on the delivery note is required for delivery of the product so please ensure that others can receive the purchase on your behalf. PuroEGO does not accept any responsibility for the reception of the product by another person on your behalf without due authorisation when this reception is correctly carried out at the indicated place of delivery.
PuroEGO does not accept P.O. boxes as valid delivery addresses.
If the order is not delivered for reasons beyond the control of the brand or the carrier (prolonged absence, incorrect address, etc.) and is returned to our facilities, we will not refund any shipping costs that may have been paid for the shipment.
For orders with shipments to the Canary Islands must be made from the Canarias Prime platform.
For online orders with shipments outside the European Union, customs duties or transport taxes may be levied, which must be paid directly by the recipient.
Home delivery will be made from Monday to Friday from 9am to 7pm.
The logistics company in charge of deliveries is SEUR.
We will send you an e-mail to inform you that your order has been sent, however you can track your order by entering your username and password in puroego.com, in the "My Account" section, and clicking on "My Orders".
DELIVERY AT COLLECTION POINT:
We will contact you to let you know that your order has already arrived at the collection point you selected. You can go and collect it whenever you want.
Shop pickup can be made at any time during shop hours.
You will receive a phone call from the shop informing you that the order is available for collection.
You have a maximum of 15 days to collect your purchase. In this case, you do not need to wait. Ask our shop staff directly and collect your order by showing your ID card.
You can also track your order by entering your username and password on our website and going to "My Account" and then "My Orders".
Right of withdrawal
You have the right to withdraw from this contract within 30 calendar days without justification.
The withdrawal period will expire 30 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us at PuroEGO (Avda. Juan Carlos I Rey de España, 6, Villarejo de Salvanés, 918317590, firstname.lastname@example.org) of your decision to withdraw from the contract through an unequivocal statement. You can use the model withdrawal form below, although its use is not mandatory.
For the attention of PuroEGO, Avda Juan Carlos I Rey de España, 6, Villarejo de Salvanés, 918317590, email@example.com
- I hereby inform you that I am withdrawing from my contract of sale of the following property
- Name of the consumer and user or of the consumers and users
- Address of the consumer and user or of consumers and users
- Signature of the consumer and user or of consumers and users (only if this form is submitted on paper)
You also have the option to electronically fill out and send the model withdrawal form or any other unequivocal statement through our website www.puroego.com. If you use this option, we will notify you without delay in a durable medium (for example, email) of the receipt of such withdrawal
To comply with the withdrawal period, it is sufficient for the communication regarding the exercise by you of this right to be sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, (discounting the shipping costs, as long as the return is not made at one of the brand’s physical points of sale, excluding the centers of El Corte Inglés) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make a refund using the same payment method employed by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.
We may retain the refund until we have received the goods, or until you have presented proof of return of the goods, depending on which condition is met first..
You must communicate to us, without any undue delay and, in any case, no later than within 14 calendar days from the date when you send your communication, your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired.
You will only be responsible for the decrease in value of the goods resulting from any form of handling other than that considered necessary to establish the nature, characteristics and operation of the goods.
How to handle a return
In-store returns: You can return the items purchased at PuroEGO.com at any PuroEGO store (except Corner El Corte Inglés) at no additional cost. Customers who have chosen in-store pickup as the shipping method will only be able to return their items at the same store where they picked it up.
Returns by courier company: Follow these steps if you want to request a pickup:
1. Go to your customer account and select the order you want to return.
2. Check the box(es) corresponding to the garment(s) to be returned. For the purposes provided for in the Consolidated Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 of November 16, it will be considered a document of withdrawal.
3. Place the items to be returned in the original shipping box and close it.
4. Our customer service department will manage the collection with our courier company to collect the garments to be returned as soon as possible.
5. Deliver the box or envelope to the SEUR operator who will collect the package, or deliver it to a post office if you have chosen this option.
* The cost of collection will be €4.95 (Spain) or €5.95 (Balearic Islands), to be deducted from the amount to be returned.
** The cost of delivery to a post office will be 3,95€, to be deducted from the amount to be returned.
*** Outside Spain, the shipment of the goods to be returned will be managed by the customer.
**** Returns from the United States can be managed by the brand's courier service, which will cost 49€ plus any possible costs that may arise at Customs, to be deducted from the amount to be returned.
Returns of defective products
In the event that, exceptionally, you received a defective or incorrect product, the process is the same as if it were a return, with the difference that PuroEgo will refund the amount of the product and the shipping costs. Check the "defective product" box for reason of return.
You should also contact our Customer Service at firstname.lastname@example.org if you have any questions.
The provisions of this clause for the return of defective products shall be without prejudice to the mandatory rights of the consumer to repair or replace the product, reduce the price, or terminate the contract by the provisions of Title IV of Book II of the Consolidated Text of the General Law for the Defence of Consumers and Users, approved by Royal Legislative Decree 1/2007 of 16 November. In particular, according to the provisions of article 120 of RDLeg 1/2007, in the case of a contract for the sale of goods or the supply of digital content or services supplied in a single act or a series of individual acts, the entrepreneur will be liable for any lack of conformity that exists at the time of delivery or supply and becomes apparent within three years of delivery in the case of goods or two years in the case of digital content or services.
At PuroEgo we are concerned about the satisfaction of our customers, which is why we always try to facilitate the purchasing process they carry out at www.puroego.com
If you have received your order but wish to make a change of size or product, you can go to any of our shops (except Corner El Corte Inglés) and you can do so as long as it is a product of equal or greater value.
You can also return the product and place a new order on our website.
Returns of underwear will not be accepted if the plastic seal included in the packaging is broken.
Spanish legislation will apply to the resolution of all disputes or issues related to this website or any activities carried out therein. The parties thus expressly submit to Spanish legislation as competent to resolve all disputes arising or related to its use by the Courts and Tribunals corresponding to their domicile, or the place of fulfillment of the obligation, at the choice of the consumer or user.
Company Name: MODATELIA INTERNATIONAL, S.L.
Trade Name: PuroEGO
Address: Avda. Juan Carlos I Rey de España, 6-8 – 28590 Villarejo de Salvanés - Madrid
Tax number: B87228961
Registered on the Madrid Commercial Registrar: Volume 33236 - Folio 14 - Sheet M-598105 - Inscription 1
Domain name: www.puroego.com
Legal Representative: Ángel Serrejón
Online dispute resolution pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/
Contact Customer Service: email@example.com / 918317590
Telephone service hours: Monday-Friday 08:00-14:00 / 15:00-18:00
MODATELIA INTERNATIONAL S.L, rresponsible for the website, makes this document available to users, by means of which it states its intention to comply with the obligations set forth in Law 34/2002, regarding Information Society Services and Electronic Commerce (LSSI-CE, for its acronym in Spanish), and to inform all website users about its conditions of use.
Any person accessing this website assumes the role of user, and must observe and rigorously comply with the provisions set forth herein, as well as any other legal provision applicable.
MODATELIA INTERNATIONAL S.L. reserves the right to modify any type of information that may appear on the website, without there being an obligation to notify or inform users of said obligations beforehand, in the understanding that publication on the provider's website is sufficient.
MODATELIA INTERNATIONAL S.L may not be held liable for any information published on its website, as-and-when that this information has been handled or entered by a third party.
From the client's website, you may be redirected to content from third-party websites. Since MODATELIA INTERNATIONAL S.L. cannot always control the content entered by third parties on its website, and hence does not assume any type of liability regarding said content. In any case, MODATELIA INTERNATIONAL S.L. declares that it will proceed to the immediate removal of any content that could contravene national or international legislation, morality or public order, immediately removing the redirection to said website, and informing the competent authorities of the content in question.
MODATELIA INTERNATIONAL S.L. is not responsible for the information and content stored in, by way of example, but not limited to; forums, chat rooms, blog generators, comments, social networks or any other means allowing third parties to publish content independently on the provider's website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, MODATELIA INTERNATIONAL S.L. makes itself available to all users, authorities and security forces, actively collaborating to withdraw, or where appropriate, block all content that could affect or contravene national or international legislation, third party rights or public morality and order. If the user considers that there is any content on the website that could be susceptible to this classification, they are requested to notify the website administrator immediately.
This website has been reviewed and tested to ensure it works properly. In principle, correct operation can be guaranteed 365 days a year, 24/7. However, MODATELIA INTERNATIONAL S.L. does not rule out the possibility that there may be certain programming errors, or that force majeure, natural catastrophes, strikes, or similar circumstances may occur that make access to the website impossible.
Intellectual and industrial property
The website, including, but not limited to, its programming, designs, logos, text and / or graphics are the property of the provider or, where appropriate, possesses the requisite license or express authorization granted by the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, and are registered on the corresponding public registers.
Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing of the materials requires prior written authorization by the owner of the domain. Any use not previously authorized by the provider will be considered a serious breach of the author's intellectual or industrial property rights.
Any designs, logos, text and / or graphics not related to the provider which may appear on the website, belong to their respective owners, being themselves responsible for any possible controversy that may arise in relation to these. In any case, MODATELIA INTERNATIONAL S.L. enjoys their express and prior authorization.
MODATELIA INTERNATIONAL S.L. recognizes the corresponding industrial and intellectual property rights in favor of their owners, including their mere mention or appearance on the website which does not imply the existence of any rights or responsibilities on the part of the provider over them, nor its endorsement, sponsorship or recommendation. Any observations made regarding possible breaches of intellectual or industrial property rights, or concerning the website contents in general, may be sent to the following email: firstname.lastname@example.org
Applicable Legislation and Jurisdiction
Spanish legislation will apply to the resolution of all controversies or issues related to this website or any activities carried out therein. The parties thus expressly submit to Spanish legislation as competent to resolve all disputes arising or related to its use by the Courts and Tribunals of Madrid, Spain unless the law establishes otherwise.